FAQ's

FAQ

Clear answers, no noise. If you still need help, contact us.

What roast levels do you offer?

We focus primarily on light to medium roasts. These roast levels preserve natural flavor and avoid excessive bitterness.

Why don’t you offer very dark or Italian/French roasts?

Very dark roasts often mask origin characteristics and introduce bitterness. We prioritize balance and clarity instead.

Will your coffee taste weak if it’s not dark?

No. Strength comes from brew ratio and technique, not over-roasting. Properly roasted coffee can be full-bodied and flavorful.

What are Discovery Boxes?

Discovery Boxes are curated selections designed to help you explore different coffees with low commitment. They’re ideal for first-time buyers and gifting.

How do I choose the right coffee for my brew method?

We organize our coffees by brew method to make selection simple. Each coffee is developed to perform well in specific brewing styles.

How fresh is your coffee?

We roast coffee after you place your order. Most orders are roasted and shipped the same or next business day.

How should I store my coffee?

Store coffee in an airtight container at room temperature, away from light, heat, and moisture.

Do you offer subscriptions?

Subscriptions may be available for select products and are designed for convenience and consistency.

What is your return policy?

If there’s an issue with your order, contact us and we’ll make it right. Our goal is your confidence and satisfaction.

Is your coffee ethically sourced?

We work with suppliers who prioritize responsible sourcing, transparency, and long-term relationships.